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Process Approach

OBJECTIVES

• Understand the principles of the process approach according to ISO 9001:2015
• Identify, map and analyse organisational processes
• Define relevant indicators and manage performance
• Foster a shared, cross-functional view of activities to improve quality and customer satisfaction

TARGET AUDIENCE

• Any professional wishing to understand or strengthen the process approach: quality managers, managers, process owners, project managers, etc.

PREREQUISITES

None